Knowledge Center
Knowledge Centers are the nexus for an expanding community employing caBIG tools, standards, and infrastructure in a specific domain. Knowledge Center staff provide expert guidance to end-users, IT staff and senior decision makers implementing caBIG tools and infrastructure. SemanticBits plays pivotal roles supporting the Knowledge Centers for Clinical Trials Management Systems, as well as Vocabularies and Common Data Elements. This involves the management of documentation, triaging user questions and requests, overseeing the release of 8 software products, and bridging the gap between the research community and technical expertise.
End User Interaction
Community interaction revolves around 10 active community forums that recieve a multitide of posts each data. Using standard web technologies, we monitor these forums, triage questions and requests using custom Standard Operating Procedures (SOPs), and respond within 4 business hours. This quality of service (QoS) guarantee keeps our customers engaged while providing them confidence in our ability to respond to any request that is made.
Documentation Management
SemanticBits employs expert senior technical writers to maintain web-based documentation for 8 software products. Task typically involve migration of documentation from legacy formats to web format, standardization of documentation templates across products and domains, management and curation of wiki sites, the creation and maintanance of an indexed Knowledge Base, and creation of print-ready Adobe documents from web content.
Release Management
The Knowledge Centers must oversee the release of 8 software products, of which 5 are inter-related and involve data and software integration. SemanticBits oversees the release process by insuring that the releases are available and installable, that the documentation is versioned appropriately, and that the resources necessary are in place to field issues with the new software.
Domain Expertise
SemanticBits has a long history in the fields of Clinical Trials and Semantics. We provide our customers and the community with invaluable domain expertise in the form of consultation, business analysis, and use case development. In the Knowledge Center, we interact with the community through web forums, regular teleconferences, and face-to-face conferences. We provide guidance on the direction of the programs being supported by the Knowledge Center, as well as provide direct feedback on the requirements and features of software products.